Frequently asked questions

You can report problems with an order through your K-LIVE SHOP dashboard.
1. Log into your K-LIVE SHOP account
2. Find order in your orders page – search using order number
3. Click on order to open order summary
4. Click “Report” to open problem report window
5. Write up your problem in detail and upload relevant photos where possible
6. Click “Report problem”
Be aware that K-LIVE SHOP MANAGEMENT may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays. If you are having more difficulties, kindly email info@k-live.org with all your order issues.

The return address of your K-LIVE SHOP ITEMS – ,This depends on your items and is based on where your package was fulfilled:
* Packages/Orders sent out from our US and Mexico fulfilment centers are returned to our Dallas facility: 217 Wrangler Drive, Coppell, Texas, 75019.ƒ
* Packages/Orders sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
* Packages/Orders sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
* Packages/Orders sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
* Packages/Orders sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
* Packages/Orders fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
* Packages/Orders fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
* Packages/Orders fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.

NOTE: ALL ODERS/FULFILMENT ON K-LIVE DIAMOND BIKINIS – Please contact management email info@k-live.org for a RETURN ADDRESS.

Disclaimer: This should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to our address will be returned to the sender.
We’ll email you once a return package reaches our facility. Based on the reason for the return, we’ll decide what the next steps should be. Check out our return policy for more info.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We’ll cover the costs of your order and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with you that the shipping address was correct. It would also be good to double-check that you the customer got in touch with the shipping carrier to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but customer thinks they haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.

If something arrives damaged, send a photo of the damaged goods to info@k-live.org, then we’ll gladly send a replacement at no cost to you.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If you set the return address as your own, you can update the address and personally reship the order. If our address is set as the return address, then we’ll contact you for an updated address.
If the package was not returned to sender, then you would have to process a new order to replace the original.

Yes, you can book any of our artists and ambassadors- Simply click the link https://www.k-live.org/k-live-artists/ that navigate you to all our artists and submit a form or contact info@k-live.org

SERVICES
Artists Management
Artists Promotion
Advert Placement
Music Concert/ Movie Premier
Fashion Advice /Director
Press Release/PR
Clothing And Accessories

Yes, follow the link and click to let us know your request https://www.k-live.org/service-booking/

YES, simply click on the SHOP link https://www.k-live.org/home-shop/ to continue your shopping and do not forget to send to your friends, family and work colleagues